Feature to only send drip messages to campaign invites rather than every new connection
Currently if drip campaign is active the follow-up messages are sent to all new connections, unless a new connection is manually blacklisted. It's not always appropriate to send automated messages to connections (they may have invited you), and it is labour intensive and easy to forget to add them to the blacklist. Proposal to add a feature that only sends follow-up messages to those invited through the Dux Soup campaign.
Comments: 2
-
12 Oct, '21
gilesdux AdminIf D-S is configured correctly and you have selected the correct options under your Actions tab, then the follow-up messages should only go to the people that you have invited with Dux-Soup (with the correct campaign settings) Please have a look here for a more detailed explanation: https://support.dux-soup.com/article/130-common-followup-questions
If you are still having problems with this, then please contact our support team on info@dux-soup.com and they will be able to assist you -
13 Oct, '21
Kevin RobinsonThanks for the response.
I had spoken to the dux soup support team before placing my comment and they advised that messages wouldn't be sent to blacklisted profiles as per the article you shared to prevent the wrong people receiving the follow-up message.
However, I was told I would need to manually add new (non campaign) connections to that blacklist to stop the automated follow-up messages - which being a manual process is both time consuming and easy to forget.
My suggestion therefore was that this 'black-listing' process should be automatic for new connections not invited via dux soup.
So is this process indeed already automatic and I received incorrect advice, or should this remain as an update suggestion?